What happens after you click Pay
You pay on Stripe. Then you send us a short brief and your files. Then six steps run in order, and each one tells you what we do and what you do.
Order
We do
Price your cart on our server from the fixed catalog, then hand you off to Stripe. We never see your card number.
You do
Pick the package, the language and the direction (into English, or out of it). Pay once, in full.
Brief and files
We do
Check that your links open and that the text fits the package's cap. If it doesn't fit, or the pages are scans we can't read, we email you before any translating starts.
You do
Fill in the brief on the page you land on after paying. File links, who'll read it, any glossary, a deadline if you have one.
Translation
We do
Assign a linguist who works in your language pair, and translate. Turnaround is in business days and it's printed on every package. Hmong and Tagalog can add a day, and the package says so.
You do
Check your email now and then. A quick answer to a question often saves a revision.
Second-linguist review
We do
A second linguist reads the translation against your source and corrects it. It's on every package and costs nothing extra.
Delivery
We do
Email you a link to the finished files, in the same format as your source where the file lets us.
You do
Read it before you print, post or publish it.
Fourteen days of revisions
We do
Fix the errors you report, free.
You do
Send one list within 14 days of delivery. What counts as an error is just below.
Machines and AI
Our linguists may use machine translation or AI tools to draft. Every translation is edited and reviewed by a human before delivery. We don’t paste your files into public AI services.
What counts as a revision
A revision fixes a mistake on our side: a mistranslation, something left out, the wrong term, a formatting slip, or a result that doesn’t match your brief. Send one consolidated list within 14 days of delivery and we fix it free.
Changes of mind aren’t mistakes. A different tone, wording you’d rather have, new or edited source text, extra files or another language: those are a new order or a quote.
Your files
They’re confidential. We use them to do your translation and share them only with the linguists on your order. We delete project files 90 days after delivery, sooner if you ask. Financial and HR files can hold personal data like pay, Social Security or bank numbers. Send only what we need, and black out the rest where you can.
If you change your mind
Cancel before work starts and you get everything back. After work starts on an item, we keep 30% of that item’s price. After delivery there’s no refund, but errors get fixed free for 14 days, and if we can’t fix one, you get that item refunded. Refunds go back to the card you paid with, usually in 5 to 10 business days. Billing questions: finance@ellatranslations.com.