Terms of Service

Who we are

Ella Translations is operated by Anthony Connors, an individual, 632 S 62nd St, Milwaukee, WI 53214, USA. Phone (414) 257-3452. hello@ellatranslations.com. We work with clients remotely.

By placing an order or using this site, you agree to these terms, our Refund policy and our Privacy policy.

What we sell

We sell fixed-price translation packages in four lines (business and finance, technical, academic, and workplace and HR) and seven flat-price add-ons. Each package has a word cap and an estimated turnaround in business days, shown on the package and in your cart. One unit is one source-to-target language pair within the cap, and it includes translation, review by a second linguist and one revision round within 14 days. English is on one side of every pair.

Add-ons need at least one package in the order. The number of units an add-on covers can’t be more than the units of the package it goes with. Work above a cap, languages outside our 15, and scanned or handwritten pages are by quote only. Turnaround times are estimates, not guarantees. Some language pairs, such as Hmong and Tagalog, may take an extra business day.

A signed statement of accuracy is included with the Diploma + transcript set, available on request at no charge with the Paper, abstract or survey package, and $49 on other packages. It says that the named translator translated the document, that the translation is complete and accurate to the best of their knowledge, and that they’re competent in both languages. It’s a signed statement, not a notarization, and it doesn’t come from a government or an accrediting body.

Orders, price and payment

You choose packages, languages and directions in the cart. We price the cart on our server from the current catalog, and the total on Stripe’s payment page is the total you pay. Payment is taken once, in full, in US dollars, by Stripe. We never see or store your card number. There’s no subscription and no automatic renewal. An order can hold up to 20 units.

Prices are in US dollars, one-time and paid in full. If tax applies to your order, we’ll show it before you pay.

At checkout you’ll be asked to agree to these terms and the Refund policy. We keep a record of when you agreed.

Your files and your rights

You confirm you own the documents you send, or have the right to have them translated, and that the source is accurate and complete. We translate what you send. We don’t check it for truth or for rights.

You keep all rights in your content. Once an order is paid, the translation we deliver for it is yours to use. We keep no rights in your content.

Financial and HR files can hold personal data such as pay, Social Security or bank numbers. Send only what we need, and black out the rest where you can.

Delivery and turnaround

We email you a link to the finished files in the same format as the source where the file allows. Turnaround is counted in business days and is an estimate. If we expect to miss it, we’ll tell you as soon as we know. The time we need depends on readable files, answers to our questions and your brief being complete.

Revisions

A revision fixes a mistake on our side: a mistranslation, an omission, a wrong term, a formatting slip, or a result that doesn’t match your brief. Send one consolidated list within 14 days of delivery and we’ll fix it free.

Changes of preference aren’t errors: a different tone, wording you’d rather have, new or edited source text, extra files or another language. We’ll quote those or treat them as a new order.

Refunds

The Refund policy has the details. In short: before work starts, a full refund. After work starts on an item, we keep 30% of that item’s price. After delivery there’s no refund, but errors are fixed free within 14 days, and if we can’t fix them, that item is refunded. Refunds go to your original payment method, usually in 5 to 10 business days. finance@ellatranslations.com. Full policy

What we don’t do

We don’t provide notarization, apostilles or translator seals. We don’t give legal advice. We don’t translate medical records, and we can’t sign a HIPAA agreement. Contract work is limited to summaries and isn’t legal advice. We don’t interpret, and we don’t work from scanned or handwritten pages without a written quote.

For workplace and HR orders: We translate the documents you give us. We don’t write safety programs, train workers, run audits, or tell you what OSHA requires. OSHA’s 2010 training policy says instruction has to be in a language and vocabulary workers understand. Whether your training meets that is your call, or your safety consultant’s. Not legal advice.

Confidentiality and data

Your files are confidential. We use them only to do your translation and share them only with the linguists on your order. We delete project files 90 days after delivery, sooner on request. How we handle personal data is in the Privacy policy.

Machine translation and AI

Our linguists may use machine translation or AI tools to draft. Every translation is edited and reviewed by a human before delivery. We don’t paste your files into public AI services.

Third-party acceptance

We can’t promise that a school, evaluator, employer, court or agency will accept a translation. Check the requirements of whoever will receive it before you order.

Limit of liability

Our total liability for any problem with an order is limited to the fees you paid for the affected item. We’re not liable for indirect or consequential losses. Nothing here limits liability that can’t be limited by law, or rights you have under law that can’t be waived.

Governing law

These terms are governed by the laws of the State of Wisconsin. Disputes go to the state courts in Milwaukee County, Wisconsin. Nothing here limits rights you have under law that can’t be waived.

Changes and contact

If we change these terms, we’ll post the new version here with a new date. Orders you’ve already placed stay under the terms that applied when you placed them.

Questions: hello@ellatranslations.com · (414) 257-3452. Billing: finance@ellatranslations.com.